Capped support for the platforms you already run. No migration required.
Bring us one problem or a backlog. We estimate it, cap it and fix it, with no long contract.
- Plan20 hours a month
- CoversPlatforms named in the contract
- HoursMon to Fri, 09:00 to 18:00 MYT
- Responsefirst response within 4 business hours
- Not included24/7 on-call, unless agreed separately
What we support.
We confirm the exact services, modules and access a task needs before committing to it. Founder-led, with the specialist skills these platforms need available to the team.
Cloud infrastructure
- Oracle Cloud Infrastructure
- Amazon Web Services
- Microsoft Azure
- Tencent Cloud
Data platforms
- Snowflake
- Databricks
- Oracle Autonomous Database
Enterprise applications
- Oracle Fusion Cloud Applications
- Salesforce
- Workday
The work we pick up.
From a single stuck ticket to a backlog your team hasn't had time for.
Access and configuration
Permissions, settings and environment problems.
Failed integrations and loads
Pipelines, data loads and integrations that stopped working.
Wrong or slow reports
Dashboards and reports that don't add up or take too long.
Release testing
Checks before vendor releases and updates reach your users.
Administration
Routine admin work and small improvements.
Performance and cost
Investigations into slow systems and growing cloud bills.
Two ways to buy.
Estimate first, then a spending cap
Describe the problem. You get an estimate and a cap before we start, and you pay for the work done, never more than the cap without your approval.
10, 20 or 30 hours a month
Shared across the platforms in your contract. Reviews and coordination count toward the hours, and overage is billed at an agreed rate. Service hours are Monday to Friday, 9:00 to 18:00 MYT unless agreed otherwise.
We work alongside your vendor's support. We handle your configuration, data, integrations and the tickets your team doesn't have time for, and escalate to the vendor when the fault is in their product.